Account Services FAQs

  • You can open a new account in a new fund in several ways:

    Through your financial advisor

    In addition to advice about which funds make sense for your financial situation, your financial advisor has the necessary forms to help you make an initial investment in any of our funds.

    On our website

    Once you've registered for client account access, you can open a new fund accounts online by exchanging shares from fund accounts your clients already own.

    By mail

    Fill out an Account Application and mail it to us with a check. Complete instructions and the mailing address are on the form.

    By phone

    If you already have a fund account with us, you can call (800) 632-2301, Monday-Friday, 5:30 a.m.-5 p.m. PT to open a new identically registered one.

    By wire

    Call us at (800) 632-2301, Monday-Friday, 5:30 a.m.-5 p.m. PT, for wiring instructions.

    Prospectuses, Reports and Fact Sheets for all funds are available in the "Forms and Literature" area of our website.

  • You can obtain a signature guarantee from a bank, savings and loan association, trust company, credit union, Broker/Dealer or any other “eligible guarantor institution” as defined under the rules adopted by the Securities and Exchange Commission. These institutions often participate in signature guarantee medallion programs such as the Securities Transfer Agent Medallion Program (STAMP). Most institutions will only provide a guarantee to their clients.

    A person who guarantees the signature of the originator of an instruction warrants that at the time of signing:

    • The signature was genuine,
    • The signer was an appropriate person to originate the instruction, and
    • The signer had legal capacity to sign.

    A signature guarantee provides financial backing that a signature is authentic.
     

    Is a notary acceptable in place of a signature guarantee?

    No, because a notary does not guarantee the authenticity of the signature. A notarization is simply a seal that is placed on a document that has been sworn or acknowledged by the signer. It does not have financial backing like a signature guarantee.

  • Once a minor reaches the age at which the custodianship terminates according to the state’s specific Uniform Gifts to Minors Act/Uniform Transfers to Minors Act (UGMA/UTMA) law, the custodian must transfer the fund shares to the sole name of the minor. The custodian must provide the following:

    1. A completed Instruction to Terminate Custodianship form signed by the custodian. The form confirms the minor has reached the applicable age of termination. The signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other "eligible guarantor institution," as noted on the form.
    2. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    3. The former minor (who is to be the sole registered owner of the shares) will need to complete and sign a new Account Application.
  • Account owner(s) who are legal residents of the United States* can designate one or more beneficiaries who take possession of the property upon the death of the owner(s). This is done through a Transfer on Death (T/O/D) designation. The acceptability of a T/O/D designation is determined by the laws of the owner’s state of residence within the United States. This method of disposition eliminates the need for probate proceedings. A T/O/D beneficiary designation is acceptable on sole ownership and joint tenant accounts only.

    With a T/O/D designation, the sole owner or joint tenants remain the owners of the account. The account owner(s) have the authority to add or remove beneficiaries at any time. The individual(s) designated as beneficiary (ies) has/have no ownership interest in the shares.

    You should consult with your attorney and financial advisor to ensure a T/O/D beneficiary designation is appropriate for your estate planning needs.

    To add a Transfer on Death (T/O/D) beneficiary designation to your non-retirement plan account, provide the following:

    1. A completed Transfer on Death Registration Form referencing the account number(s) and signed by all current owner(s) of the account. Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form.
    2. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).

    * A Transfer on Death (T/O/D) beneficiary designation is not currently allowed for shareholders residing in the state of Louisiana.

    Please call us at (866) 821-7519 if you have questions about the information provided above. Customer Service Representatives are available Monday through Friday, from 5:30 a.m. to 5:00 p.m. Pacific Time.

  • You can update your name on an account registration by providing the following:

    1. A completed Notification of Legal Name Change form. Follow the instructions on the form, sign using both former and new names, and have the signatures guaranteed. A signature guarantee may be obtained from a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form.
    2. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    3. For shares in a money fund. If your fund account is a money fund with check writing privileges, you will also need to complete a new Account Application in your new name.

    Note: A signature guarantee is not required if you provide a photocopy of the court document authorizing the name change with the request. If the name change is due to marriage, a photocopy of the document evidencing the marriage issued by the appropriate city, county or state government body is acceptable. A document issued by a church or other entity is not acceptable.

  • You can manage your profile information by selecting your name and then Edit My Profile from the menu. You can manage your account preferences by selecting the Account Options tab within each account.

    Here, you can edit preferences such as:

    • Contact Information
    • User ID and Password
    • Electronic Subscriptions
    • Personal Greeting
    • Automatic Investment Plan
    • Withdrawal plans
    • Distributions
    • Electronic Funds Transfer Information
    • Checks
  • Joint tenancy with rights of survivorship* is one of the forms of registration available to fund shareholders. Before changing to this type of registration, speak with your financial advisor, attorney and/or tax advisor to determine what type of registration is right for you.

    To add a joint tenant to your fund account registration, which will change the legal ownership of your shares, provide the following:

    1. A completed Shareholder Request Form signed by all current registered owner(s). Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form.
    2. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    3. An Account Application completed and signed by all joint tenants.

    Note: Once a fund account is registered in joint tenancy with rights of survivorship, to make any ownership changes to jointly owned shares, or to sever a joint tenancy, all owners must agree in writing.

    * A Joint Tenancy with Rights of Survivorship registration is not currently allowed for shareholders residing in the state of Louisiana.

  • Changes due to divorce.

    To change the fund account registration, please provide the following:

    1. A completed Shareholder Request Form signed by all current registered owners. Each registered owner must have his or her signature guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other "eligible guarantor institution," as noted on the form.

      Separate signature guaranteed forms are acceptable, provided that the instructions noted in each form are consistent.

      Divorce decrees are not acceptable to remove a joint tenant with rights of survivorship from a registration.

    2. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail etc.).
    3. An Account Application completed and signed by the account owner(s) may be needed.

    Changes due to death.

    Upon the death of a joint tenant, you may remove the name of the deceased from the registration by providing the following:

    1. A completed Shareholder Request Form signed by the surviving joint tenant(s). Each signature must be guaranteed unless the shares are simply being transferred to the surviving joint tenant(s) and no other changes or transactions are taking place. A signature guarantee may be obtained from a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form.
    2. A photocopy of the death certificate.
    3. A photocopy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee. If the deceased owner legally resided in any of these locations, please call us at (866) 821-7519 for more information.
    4. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail etc.).
    5. An Account Application completed and signed by the surviving joint tenant(s).

    Please call us at (866) 821-7519 if you have questions about the information provided above. Customer Service Representatives are available Monday through Friday, from 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Upon the death of a trustee, you may reregister the account to the successor trustee(s) by providing the following:

    1. A completed Shareholder Request Form referencing the account number(s) and signed by the successor trustee(s). Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form. A signature guarantee is not required if the account remains under the same trust and the surviving trustee(s) is/are identical to the successor trustee(s) named in the trust document.
    2. A photocopy of the death certificate for the deceased trustee.
    3. Photocopies of the title, signature, and successor trustee pages of the trust document.
    4. A photocopy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee. If the deceased owner legally resided in any of these locations, please call us at (866) 821-7519 for more information.
    5. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    6. An Account Application completed and signed by the successor trustee(s).

    Please call us at (866) 821-7519 if you have questions about the information provided above. Customer Service Representatives are available Monday through Friday, from 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Changes involving a Probated Estate.

    Upon the death of a sole owner when the owner’s estate is being probated, you may reregister the account to the estate by providing the following:

    1. A completed Shareholder Request Form referencing the account number(s) and signed by the executor(s) for the estate. Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form. A signature guarantee is not required to transfer the deceased owner’s shares to the estate.
    2. A photocopy of the Letters Testamentary certified within the last 120 days establishing the executor’s authority to transfer shares to the estate.
    3. A photocopy of the death certificate.
    4. A photocopy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee. If the deceased owner legally resided in any of these locations, please call us at (866) 821-7519 for more information.
    5. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    6. An Account Application completed and signed by the executor(s).

    Please call us at (866) 821-7519 if you have questions about the information provided above. Customer Service Representatives are available Monday through Friday, from 5:30 a.m. to 5:00 p.m. Pacific Time.

    Changes not involving a Probated Estate.

    Please consult the attorney for the decedent’s estate to ensure the estate is eligible for small estate administration under the laws of the decedent’s State of legal residence.

    Upon the death of a sole owner when the owner’s estate is not being probated and is subject to small estate administration under the laws of the deceased owner’s State of legal residence, you may reregister the account to the heir(s) by providing the following:

    1. A completed Shareholder Request Form referencing the account number(s) and signed in accordance with the authority established under the small estate laws of the deceased shareholder’s State of legal residence. Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form.
    2. Small Estate document properly signed and executed according to the small estate laws of the deceased shareholder’s State of legal residence. Please consult the attorney for the decedent’s estate to obtain the small estate document applicable to the deceased shareholder’s State of legal residence.
    3. A photocopy of the death certificate.
    4. A photocopy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee. If the deceased owner legally resided in any of these locations, please call us at (866) 821-7519 for more information.
    5. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    6. An Account Application completed and signed by the account owner(s).

    Please call us at (866) 821-7519 if you have questions about the information provided above. Customer Service Representatives are available Monday through Friday, from 5:30 a.m. to 5:00 p.m. Pacific Time.

  • A trust is one of the forms of registration available to fund shareholders. Before changing your registration to reflect your trust, speak with your financial advisor, attorney and/or tax advisor to determine what type of registration is right for you.

    To transfer ownership of your fund shares to your trust, provide the following:

    1. A completed Shareholder Request Form signed by all current registered owner(s). The form must confirm the name(s) of the trustee(s), the name of the trust and the date the trust was created. Each signature must be guaranteed by a bank, savings and loan association, trust company, credit union, broker/dealer or any other “eligible guarantor institution,” as noted on the form. A signature guarantee is not required on the form if the trustee(s) is(are) the same as the current registered owner(s) and the authorized signer(s) is(are) not changing.
    2. Photocopies of the title, signature, and trustee pages of the trust document.
    3. Any outstanding shares in certificate form must be returned to Franklin Templeton Investor Services, LLC, through a traceable method of delivery (i.e. express, certified or registered mail, etc.).
    4. An Account Application completed and signed by all trustees.
  • Quicken

    You can automatically import your fund account transactions into Quicken personal financial software.

    Transaction descriptors have been expanded to provide a more consistent and accurate labeling of information.

    Quicken users have the ability to download 18 months of transaction history. Upon sign-in, look for the Transactions menu and select Download Transactions.

    TurboTax®

    You can also automatically import your 1099–DIV, 1099–B and 1099–R forms into your TurboTax®–assisted tax return.1

    You’ll need to provide your franklintempleton.com ID and password when using these services.2 Don’t have an ID and password? Register now.

    For questions about setting up the import process, check the support section on TurboTax.

    After you import tax form information to your TurboTax return, carefully review and compare all items on your TurboTax return against the information you received on the tax forms that were mailed to you. You must ensure that all entries on those forms are correct and accounted for based on your individual tax situation. Please note that Franklin Templeton cannot provide technical assistance for TurboTax Online products. Refer to TurboTax for more information.

  • Keeping Your Franklin Templeton Account Active

    Each state and U.S. territory has its own laws regarding abandoned and/or unclaimed property and looks at factors like owner-initiated contact, owner-initiated account activity and/or returned mail to determine if property is unclaimed. Due to these laws, financial organizations, like Franklin Templeton, are required to report and turn over property to the account owner's last known state of residence if certain activities do not occur concerning an account within an identified time period. The process of turning over property to the state is known as "escheatment."

    Therefore, it is very important to ensure that your account remains active, according to your state's or territory's specific laws.

    How Can I Keep My Franklin Templeton Mutual Fund Shares From Being Escheated?

    Actions you can take to help keep your mutual fund shares safe from being escheated include:

    • Ensuring that your contact information, such as your address and telephone number, is up-to-date, and notifying us immediately when it changes.
    • Promptly responding to any communications from us requesting that you take action to keep your account active.

    In addition, you should take one of the following actions at least once a year, which may qualify as customer initiated contact/activity in your state:

    • Initiating non-automated transactions.
    • Contacting us in writing or by telephone about your account
    • Logging in to your account online at franklintempleton.com
    • Calling our automated telephone service, and using your PIN to access your account information.
    • Cashing any dividend or redemption checks upon receipt.

    NOTE: Automated transactions, such as the reinvestment of dividends or amounts paid directly to your bank account, are generally not considered account activity.

    How does Franklin Templeton work to keep my mutual fund shares from being escheated?

    Depending on the requirements of your state of residence, and if we can't determine if we've had contact with you within the time frame required by your state, we may send you a letter. The letter will ask that you take action by a specific date, by one of the following methods, to keep your account active:

    • Sign and return the letter.
    • Contact our Customer Service team about your account.
    • Log in to our designated website and input the Control Number listed on the letter.

    We will rely on you to respond quickly, preferably using one of the methods noted.

    What happens if my mutual fund shares are escheated?

    Each state and U.S. territory has its own requirements for individuals to find and claim escheated property. Several websites, including commercial ones, allow you to search for unclaimed property. One non-commercial site, unclaimed.org, allows you to search by individual state.