Account Services FAQs

  • You can open a new account in a new fund in several ways:

    Through your financial advisor

    In addition to advice about which funds make sense for your financial situation, your financial advisor has the necessary forms to help you make an initial investment in any of our funds.

    On our website

    Once you've registered for client account access, you can open a new fund accounts online by exchanging shares from fund accounts your clients already own.

    By mail

    Fill out an Account Application and mail it to us with a check. Complete instructions and the mailing address are on the form.

    By phone

    If you already have a fund account with us, you can call (800) 632-2301, Monday-Friday, 5:30 a.m.-5 p.m. PT to open a new identically registered one.

    By wire

    Call us at (800) 632-2301, Monday-Friday, 5:30 a.m.-5 p.m. PT, for wiring instructions.

    Prospectuses, Reports and Fact Sheets for all funds are available in the "Forms and Literature" area of our website.

  • You can obtain a signature guarantee from a bank, savings and loan association, trust company, credit union, Broker/Dealer or any other “eligible guarantor institution” as defined under the rules adopted by the Securities and Exchange Commission. These institutions often participate in signature guarantee medallion programs such as the Securities Transfer Agent Medallion Program (STAMP). Most institutions will only provide a guarantee to their clients.

    A person who guarantees the signature of the originator of an instruction warrants that at the time of signing:

    • The signature was genuine,
    • The signer was an appropriate person to originate the instruction, and
    • The signer had legal capacity to sign.


    A signature guarantee provides financial backing that a signature is authentic.
     

    Is a notary acceptable in place of a signature guarantee?

    No, because a notary does not guarantee the authenticity of the signature. A notarization is simply a seal that is placed on a document that has been sworn or acknowledged by the signer. It does not have financial backing like a signature guarantee.

  • Once the minor on a UGMA/UTMA account reaches the applicable state’s age of termination, the custodian must transfer the mutual fund shares in the account to the minor’s sole name.

    Here’s what we need to register the account(s) in the former minor’s sole name:

    • An Instruction to Terminate Custodianship form
      • Have the custodian’s signature notarized.
      • If a copy of the former minor’s birth certificate is provided and the total value of the account(s) is less than $25,000, we don’t need the signature to be notarized.
    • An Account Application
      • Complete the appropriate portion of the Account Registration section.
      • Provide the former minor’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have the former minor sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have the custodian sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Sole and joint tenant non-retirement account owner(s), who are legal residents of the United States*, can designate one or more T/O/D beneficiaries who can take possession of the property upon the passing of the account owner(s). Using a T/O/D designation removes the need for probate proceedings. Please note that the ability to add a T/O/D designation depends on the laws of the account owner’s state of residence. 

    *At this time, T/O/D beneficiary designations aren’t allowed for shareholders residing in Louisiana.

    With a T/O/D designation, the account owner(s) remain as the owners of the account. The account owner(s) can add or remove beneficiaries at any time, and any beneficiaries designated don’t have an ownership interest in the mutual fund shares held in the account. We recommend you talk with your attorney or financial advisor to decide if a T/O/D designation is right for you.

    Here’s what we need to add a T/O/D beneficiary designation:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • How Do I Change My Name on My Accounts?

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (800) 632-2301, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • You can manage your profile information by selecting your name and then Edit My Profile from the menu. You can manage your account preferences by selecting the Account Options tab within each account.

    Here, you can edit preferences such as:

    • Contact Information
    • User ID and Password
    • Electronic Subscriptions
    • Personal Greeting
    • Automatic Investment Plan
    • Withdrawal plans
    • Distributions
    • Electronic Funds Transfer Information
    • Checks
  • Joint tenancy with rights of survivorship is a form of account registration available* to shareholders. Before changing to this type of registration, we recommend you talk to your financial advisor, attorney, or tax advisor to decide if this type of registration is right for you.

    When a joint tenancy with rights of survivorship registration is added to an account, all owners must agree in writing in order to make ownership changes to jointly owned mutual fund shares or sever a joint tenancy.

    *Joint tenancy with rights of survivorship registration isn’t currently allowed for shareholders residing in Louisiana.

    Here’s what we need to add a joint tenant:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (800) 632-2301, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Change a Joint Tenancy Registration Due to Divorce

    In order to change an account’s registration due to a divorce, we’ll need a few documents.

    Here’s what we need to change an account’s registration due to divorce:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Change a Joint Tenancy Registration Due To Death

    Upon the death of a joint tenant, it may be necessary to remove the name of the deceased tenant from an account’s registration.

    Here’s what we need to remove a joint tenant due to death:

    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer, if applicable 
      • Obtain by contacting the decedent’s state of residence.
    • A Shareholder Request Form
      • Provide the new registration.
      • Have the surviving owner(s) sign.
      • If removing a surviving owner(s) or adding an additional owner(s), please have each surviving owner’s signature guaranteed.
    • An Account Application
      • Complete the appropriate portion of the Account Registration section.
      • Provide each account owner’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each account owner sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each current account owner(s) sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • When a trustee passes away, a trust account can be re-registered to the successor trustee(s).

    Here’s what we need to transfer to the successor trustee(s):

    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer, if applicable 
      • Obtain by contacting the decedent’s state of residence.
    • A copy of the title, signature, and successor trustee pages of the trust document
    • A Shareholder Request Form
      • Provide the trust registration.
      • Have each successor trustee’s signature notarized or
      • Provide a signature guarantee for each signer, rather than a notary, for account values over $100,000 or
      • Notary or guarantee isn’t required for each signature when the surviving trustee(s) is the only successor trustee(s).
    • An Account Application
      • Complete the trust portion of the Account Registration section.
      • Indicate the trust’s Taxpayer Identification Number (must be the Social Security Number of a living trustor or an Employer Identification Number assigned to the trust).
      • Provide each successor trustee’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish any account option(s).
      • Have each successor trustee sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each successor trustee sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Changes to an Account Involving a Probated Estate

    Upon the death of a sole owner, the account can be re-registered to the estate when the owner’s estate is being probated.

    Here’s what we need to re-register an account to a sole owner’s estate:

    • A Shareholder Request Form
      • Provide the estate registration.
      • Have each executor sign.
      • If the request includes a transfer to a registration other than the estate, the signature(s) must be guaranteed.
    • A copy of the Letters Testamentary naming the executor(s) for the estate
      • The document must be dated by the court within the last 120 days.
    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee
      • If the deceased owner lived in any of these locations, call us at (866) 821-7519.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each executor sign.
    • An Account Application
      • Each executor should complete the appropriate portion of the Account Registration section.
      • Provide each executor’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each executor sign in the Signature and Tax Certification section.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Changes to an Account Involving a Non-Probated Estate

    In order to ensure an estate is eligible for small estate administration under the laws of the decedent’s state of legal residence, we recommend you contact an attorney.

    Upon the death of a sole owner, when the owner’s estate isn’t being probated and is subject to small estate administration under the laws of the deceased owner’s state of legal residence, the account can be re-registered to the heir(s).

    Here’s what we need to re-register an account to the heir(s):

    • Shareholder Request Form
      • Reference the account number(s).
      • Have each heir sign.
      • Each signature must be notarized.
    • A Small Estate document, properly signed and executed according to the small estate laws of the deceased shareholder’s state of legal residence
      • Consult the attorney for the decedent’s estate to obtain the Small Estate document required for the deceased shareholder’s state of legal residence.
    • A photocopy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee
      • If the deceased owner lived in any of these locations, call us at (866) 821-7519.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have the heir(s) sign.
    • An Account Application
      • Each heir should complete the appropriate portion of the Account Registration section.
      • Provide each heir’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each heir sign in the Signature and Tax Certification section.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • A trust is a form of account registration available to shareholders. Before changing to this type of registration, we recommend you talk to your financial advisor, attorney, or tax advisor to decide if this type of registration is right for you.

    Here’s what we need to register an account into a trust:

    • A copy of the title, signature, and trustee pages of the trust document
    • A Shareholder Request Form
      • Provide the trust registration.
      • Have each current account owner’s signature guaranteed or
      • Guarantee isn’t required for each signature when the current account owner(s) is the only trustee(s) for the trust.
    • An Account Application
      • Complete the trust portion of the Account Registration section.
      • Provide each trustee’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each trustee sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each current account owner sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Quicken

    You can automatically import your fund account transactions into Quicken personal financial software.

    Transaction descriptors have been expanded to provide a more consistent and accurate labeling of information.

    Quicken users have the ability to download 18 months of transaction history. Upon sign-in, look for the Transactions menu and select Download Transactions.

    TurboTax®

    You can also automatically import your 1099–DIV, 1099–B and 1099–R forms into your TurboTax®–assisted tax return.1

    You’ll need to provide your franklintempleton.com ID and password when using these services.2 Don’t have an ID and password? Register now.

    For questions about setting up the import process, check the support section on TurboTax.

    After you import tax form information to your TurboTax return, carefully review and compare all items on your TurboTax return against the information you received on the tax forms that were mailed to you. You must ensure that all entries on those forms are correct and accounted for based on your individual tax situation. Please note that Franklin Templeton cannot provide technical assistance for TurboTax Online products. Refer to TurboTax for more information.

  • Keeping Your Franklin Templeton Account Active

    Each state and U.S. territory has its own laws regarding abandoned and/or unclaimed property and looks at factors like owner-initiated contact, owner-initiated account activity and/or returned mail to determine if property is unclaimed. Due to these laws, financial organizations, like Franklin Templeton, are required to report and turn over property to the account owner's last known state of residence if certain activities do not occur concerning an account within an identified time period. The process of turning over property to the state is known as "escheatment."

    Therefore, it is very important to ensure that your account remains active, according to your state's or territory's specific laws.

    How Can I Keep My Franklin Templeton Mutual Fund Shares From Being Escheated?

    Actions you can take to help keep your mutual fund shares safe from being escheated include:

    • Ensuring that your contact information, such as your address and telephone number, is up-to-date, and notifying us immediately when it changes.
    • Promptly responding to any communications from us requesting that you take action to keep your account active.

    In addition, you should take one of the following actions at least once a year, which may qualify as customer initiated contact/activity in your state:

    • Initiating non-automated transactions.
    • Contacting us in writing or by telephone about your account
    • Logging in to your account online at franklintempleton.com
    • Calling our automated telephone service, and using your PIN to access your account information.
    • Cashing any dividend or redemption checks upon receipt.

    NOTE: Automated transactions, such as the reinvestment of dividends or amounts paid directly to your bank account, are generally not considered account activity.

    How does Franklin Templeton work to keep my mutual fund shares from being escheated?

    Depending on the requirements of your state of residence, and if we can't determine if we've had contact with you within the time frame required by your state, we may send you a letter. The letter will ask that you take action by a specific date, by one of the following methods, to keep your account active:

    • Sign and return the letter.
    • Contact our Customer Service team about your account.
    • Log in to our designated website and input the Control Number listed on the letter.

    We will rely on you to respond quickly, preferably using one of the methods noted.

    What happens if my mutual fund shares are escheated?

    Each state and U.S. territory has its own requirements for individuals to find and claim escheated property. Several websites, including commercial ones, allow you to search for unclaimed property. One non-commercial site, unclaimed.org, allows you to search by individual state.