Manage Life Events

  • How Do I Change My Name on My Accounts?

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (800) 632-2301, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Add a Joint Tenant with Rights of Survivorship

    Joint tenancy with rights of survivorship is a form of account registration available* to shareholders. Before changing to this type of registration, we recommend you talk to your financial advisor, attorney, or tax advisor to decide if this type of registration is right for you.

    When a joint tenancy with rights of survivorship registration is added to an account, all owners must agree in writing in order to make ownership changes to jointly owned mutual fund shares or sever a joint tenancy.

    *Joint tenancy with rights of survivorship registration isn’t currently allowed for shareholders residing in Louisiana.

    Here’s what we need to add a joint tenant:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (800) 632-2301, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Re-register a Sole or Joint Tenant Account to a Trust

    A trust is a form of account registration available to shareholders. Before changing to this type of registration, we recommend you talk to your financial advisor, attorney, or tax advisor to decide if this type of registration is right for you.

    Here’s what we need to register an account into a trust:

    • A copy of the title, signature, and trustee pages of the trust document
    • A Shareholder Request Form
      • Provide the trust registration.
      • Have each current account owner’s signature guaranteed or
      • Guarantee isn’t required for each signature when the current account owner(s) is the only trustee(s) for the trust.
    • An Account Application
      • Complete the trust portion of the Account Registration section.
      • Provide each trustee’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each trustee sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each current account owner sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Change a Joint Tenancy Registration Due to Divorce

    In order to change an account’s registration due to a divorce, we’ll need a few documents.

    Here’s what we need to change an account’s registration due to divorce:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Change a Joint Tenancy Registration Due To Death

    Upon the death of a joint tenant, it may be necessary to remove the name of the deceased tenant from an account’s registration.

    Here’s what we need to remove a joint tenant due to death:

    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer, if applicable 
      • Obtain by contacting the decedent’s state of residence.
    • A Shareholder Request Form
      • Provide the new registration.
      • Have the surviving owner(s) sign.
      • If removing a surviving owner(s) or adding an additional owner(s), please have each surviving owner’s signature guaranteed.
    • An Account Application
      • Complete the appropriate portion of the Account Registration section.
      • Provide each account owner’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each account owner sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each current account owner(s) sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Changes to an Account Involving a Probated Estate

    Upon the death of a sole owner, the account can be re-registered to the estate when the owner’s estate is being probated.

    Here’s what we need to re-register an account to a sole owner’s estate:

    • A Shareholder Request Form
      • Provide the estate registration.
      • Have each executor sign.
      • If the request includes a transfer to a registration other than the estate, the signature(s) must be guaranteed.
    • A copy of the Letters Testamentary naming the executor(s) for the estate
      • The document must be dated by the court within the last 120 days.
    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee
      • If the deceased owner lived in any of these locations, call us at (866) 821-7519.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each executor sign.
    • An Account Application
      • Each executor should complete the appropriate portion of the Account Registration section.
      • Provide each executor’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each executor sign in the Signature and Tax Certification section.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

    Changes to an Account Involving a Non-Probated Estate

    In order to ensure an estate is eligible for small estate administration under the laws of the decedent’s state of legal residence, we recommend you contact an attorney.

    Upon the death of a sole owner, when the owner’s estate isn’t being probated and is subject to small estate administration under the laws of the deceased owner’s state of legal residence, the account can be re-registered to the heir(s).

    Here’s what we need to re-register an account to the heir(s):

    • Shareholder Request Form
      • Reference the account number(s).
      • Have each heir sign.
      • Each signature must be notarized.
    • A Small Estate document, properly signed and executed according to the small estate laws of the deceased shareholder’s state of legal residence
      • Consult the attorney for the decedent’s estate to obtain the Small Estate document required for the deceased shareholder’s state of legal residence.
    • A photocopy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer from the applicable state or territory tax authority may be required if the deceased owner legally resided in Indiana, Ohio, Oklahoma, Puerto Rico, Rhode Island, or Tennessee
      • If the deceased owner lived in any of these locations, call us at (866) 821-7519.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have the heir(s) sign.
    • An Account Application
      • Each heir should complete the appropriate portion of the Account Registration section.
      • Provide each heir’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have each heir sign in the Signature and Tax Certification section.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Sole and joint tenant non-retirement account owner(s), who are legal residents of the United States*, can designate one or more T/O/D beneficiaries who can take possession of the property upon the passing of the account owner(s). Using a T/O/D designation removes the need for probate proceedings. Please note that the ability to add a T/O/D designation depends on the laws of the account owner’s state of residence. 

    *At this time, T/O/D beneficiary designations aren’t allowed for shareholders residing in Louisiana.

    With a T/O/D designation, the account owner(s) remain as the owners of the account. The account owner(s) can add or remove beneficiaries at any time, and any beneficiaries designated don’t have an ownership interest in the mutual fund shares held in the account. We recommend you talk with your attorney or financial advisor to decide if a T/O/D designation is right for you.

    Here’s what we need to add a T/O/D beneficiary designation:

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • When a trustee passes away, a trust account can be re-registered to the successor trustee(s).

    Here’s what we need to transfer to the successor trustee(s):

    • A copy of the death certificate
    • A copy of an Inheritance Tax Waiver or Consent to Transfer, if applicable 
      • Obtain by contacting the decedent’s state of residence.
    • A copy of the title, signature, and successor trustee pages of the trust document
    • A Shareholder Request Form
      • Provide the trust registration.
      • Have each successor trustee’s signature notarized or
      • Provide a signature guarantee for each signer, rather than a notary, for account values over $100,000 or
      • Notary or guarantee isn’t required for each signature when the surviving trustee(s) is the only successor trustee(s).
    • An Account Application
      • Complete the trust portion of the Account Registration section.
      • Indicate the trust’s Taxpayer Identification Number (must be the Social Security Number of a living trustor or an Employer Identification Number assigned to the trust).
      • Provide each successor trustee’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish any account option(s).
      • Have each successor trustee sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have each successor trustee sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

  • Once the minor on a UGMA/UTMA account reaches the applicable state’s age of termination, the custodian must transfer the mutual fund shares in the account to the minor’s sole name.

    Here’s what we need to register the account(s) in the former minor’s sole name:

    • An Instruction to Terminate Custodianship form
      • Have the custodian’s signature notarized.
      • If a copy of the former minor’s birth certificate is provided and the total value of the account(s) is less than $25,000, we don’t need the signature to be notarized.
    • An Account Application
      • Complete the appropriate portion of the Account Registration section.
      • Provide the former minor’s name, street address, date of birth, and Social Security Number.
      • Complete any additional sections to establish account option(s).
      • Have the former minor sign in the Signature and Tax Certification section.
    • A Notification of a Lost Share Certificate/Returning an Outstanding Share Certificate form, if applicable
      • Complete the appropriate sections.
      • Have the custodian sign.

    Send the completed documents to one of the addresses on our forms.

    Questions? We’re here to help
    Call us at (866) 821-7519, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.